Web Design Accounts Manager Sunderland Branch

We are looking for a Web Account Manager to oversee a portfolio of assigned clients, develop existing client business, and strongly explore new sales opportunities. As a Web Design Agency Sunderland, you should have excellent design experience as well as a customer service approach. Additionally, you ought to understand the benefits that digital tools bring to business strategy and performance. You should be able to support company expansion by developing and maintaining long-lasting client relationships.

Key Responsibilities:

• Achieve monthly targets
• Serve as the client’s point of contact for digital management concerns.
• Build long-term client relationships and maintain frequent contact.
• Create digital strategies for your assigned customers based on their specific requirements.
• Suggest, plan, and implement digital projects to maximise client ROI.
• Address client inquiries promptly and on schedule.
• Improve SEO and website traffic by optimising the content.
• Evaluate the success of digital initiatives.
• Keep up to date with digital technological trends.
• Create a list of KPIs to track for each client.
• Cross-selling and upselling clients’ products and services
• Interacting and collaborating with the departments of advertising, design, marketing, sales, and logistics to make sure that the needs of important clients are addressed.
• Contract negotiations with significant clients and meeting deadlines for the accomplishment of each client’s long-term objectives.

Requirements:

• Proven work experience as a Web account manager or a related job.
• Practical knowledge of CRM and SEO/SEM programmes.
• Comprehensive knowledge of social media platforms and online marketing tools.
• Outstanding analytical skills.
• Excellent time management skills.
• Expertise with all Microsoft Office applications as well as CRM software.
• The ability to manage several client accounts.
• Ability to work independently and thrive under pressure in a fast-paced atmosphere.